Terms and conditions.

1. Acceptance of terms

1.1 Binding agreement

By accessing or using our services you confirm that you have the legal capacity and authority to enter into this agreement and agree to comply with these Terms.

1.2 Changes to terms

We may update these Terms at any time. Where changes are significant we will make reasonable efforts to notify you. Continued use of our services constitutes acceptance of the updated Terms.

1.3 Agreement

By engaging with Edweb Media or making any payment you confirm that you have read, understood and agreed to these Terms.

2. Eligibility

Our services are intended for individuals or businesses aged 18 and over who have the legal capacity to enter into binding agreements and comply with applicable laws.

3. Services overview

Edweb Media provides website design, branding, social media management and related digital services. Our pricing model works as follows.

• Website design is a once-off fee. You pay once for the design and build of your website.
• Hosting is a separate optional monthly add-on. It is not included in the once-off design fee.
• Website management is a separate optional monthly add-on. It is not included in the once-off design fee.
• Both hosting and management are optional ongoing services. You may choose either, both or neither.

4. Once-off website design

4.1 Payment and commencement

Full payment of the agreed design fee is required on booking, before any work begins. By paying you confirm your commitment to the project and authorise Edweb Media to proceed.

Because work starts straight after payment at your request, the seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act falls away once work has begun (section 42(2)(d) of that Act). If you cancel within seven days of paying and work has not yet started, we refund you in full within 30 days.

An estimated project timeline will be provided at the start. Delivery timelines may vary depending on client response times and availability of content.

4.2 What payment covers

The once-off fee, paid in full on booking, covers the agreed scope of work. No further design payment is due for that scope. Additional pages, features or changes are handled under clause 4.6.

4.3 Handover of files

Website files, design work and setup will only be handed over once all outstanding fees have been paid in full. No files will be released while any balance remains outstanding.

4.4 Ownership

Ownership of the completed website transfers to the client only after full payment of the once-off design fee has been received. Until then, all work remains the property of Edweb Media.

4.5 No refunds

All payments for completed work are non-refundable. Work completed to the agreed scope will not be reversed or refunded.

4.6 Scope of work

The once-off design fee covers the agreed scope of work. Any additional pages, features or changes outside the original scope will be quoted separately and must be approved before work begins.

4.7 Project delays and abandonment

If the client fails to provide required content, information or feedback for 14 or more days the project may be considered inactive. Edweb Media reserves the right to pause work, reschedule the project or apply a restart fee before continuing.

4.8 Client responsibilities

You agree to provide all required content and materials in a timely manner. You confirm that all content provided is accurate and lawful, that you hold the rights to all materials supplied and that you are responsible for compliance with applicable laws. Edweb Media is not liable for any issues arising from client-provided content.

5. Hosting (optional monthly add-on)

5.1 What hosting includes

The hosting add-on covers website hosting and a professional email address. It is billed monthly and is separate from the once-off design fee.

5.2 Payment and due date

Where hosting is bought together with a website design, the first month of hosting is charged with the design fee at checkout. Hosting fees are otherwise due on the first day of each calendar month unless otherwise agreed in writing. Services are provided on a month-to-month basis.

5.3 Late payments and suspension

If a hosting payment is not received within 14 days of the due date, Edweb Media reserves the right to suspend hosting services, including website access and professional email, until payment is received. We will make reasonable efforts to notify you before suspending services.

Repeated late payments may result in immediate suspension after the due date without further notice.

5.4 Cancellation

Hosting can be cancelled at any time by notifying us in writing before the start of a new billing cycle. If cancellation is received after a new cycle has started, you remain responsible for that month's payment and the cancellation will take effect at the end of that billing period. All hosting fees are non-refundable.

5.5 Domain management

Where a domain is set up as part of your package, Edweb Media registers it on our own account and holds it for you. As long as your fees are paid, the domain is yours: we manage and renew it on your behalf while hosting services remain active. If you cancel hosting, or ask us to, we transfer the domain into your name once everything you owe us has been paid, and from then on you are responsible for its management and renewal.

6. Website management (optional monthly add-on)

6.1 What management includes

The website management add-on includes up to one hour of monthly work covering website updates, plugin updates, theme updates, basic content updates and general website maintenance. It is billed monthly and is separate from the once-off design fee.

Website management includes up to one hour per month only. Any work beyond the included monthly hour must be quoted separately or billed as additional work before it begins.

6.2 Payment and due date

Management fees are due on the first day of each calendar month unless otherwise agreed in writing.

6.3 Late payments and suspension

If a management payment is not received within 14 days of the due date, Edweb Media reserves the right to suspend management services until payment is received.

6.4 Cancellation

Management can be cancelled at any time by notifying us in writing before the start of a new billing cycle. All management fees are non-refundable.

6.5 Scope of management

Management packages cover standard monthly tasks within the allocated hour. Work beyond this scope will be quoted separately and must be approved before it begins.

6a. E-commerce website design

The once-off e-commerce package price covers the website build only. It does not include ongoing monthly store management, product updates, sales support, content changes or regular website changes. These are available as a separate monthly management add-on.

6b. Directory website pricing

Directory website pricing shown on our packages page is a guide. Final pricing may vary depending on the number of listings, features required, filters, booking functionality, user accounts, third-party integrations and any custom requirements specific to your project. A finalised quote will be provided before work begins.

6c. Online payments and card transactions

6c.1 Payment processor

Online payments to Edweb Media are processed through Payfast (Pty) Ltd, a registered South African payment gateway. When you pay online you are redirected to Payfast's secure checkout to complete the transaction. For more information about Payfast, visit payfast.io.

6c.2 Accepted payment methods

We accept Visa and Mastercard credit and cheque (debit) cards, and Instant EFT, through Payfast.

6c.3 Card security

Card details are entered on Payfast's secure, encrypted checkout and are handled by Payfast, a PCI DSS compliant payment service provider. Your customer details are kept by Edweb Media separately from your card details, which are entered by you on Payfast's secure site. Edweb Media does not see, handle or store your full card details at any time.

6c.4 Merchant outlet country and currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. All prices are shown and charged in South African Rand (ZAR).

6c.5 Recurring (subscription) payments

Monthly hosting and website management are billed as recurring subscriptions through Payfast. By setting up a monthly plan you authorise Edweb Media, through Payfast, to automatically debit your chosen card each month for the agreed amount until you cancel. Where a plan includes a once-off website design fee, your first month of hosting or management is charged together with the design fee on the day you pay, because your domain and hosting are set up in that month. The recurring monthly amount then begins one month later and continues until you cancel. The recurring amount and the billing date are shown to you before you confirm.

6c.6 Cancelling a subscription

You may cancel a monthly subscription at any time by notifying us in writing at info@edwebmedia.com before your next billing date. Cancellation stops all future debits. Amounts already charged for the current or previous billing periods are not refunded.

6c.7 Failed or declined payments

If a recurring payment fails or is declined, we may reattempt the payment and may suspend the related service until payment is received, in line with the non-payment terms in this agreement.

6c.8 Refunds

Website design fees and monthly hosting and management fees are non-refundable, as set out elsewhere in these Terms. Where a refund is agreed by Edweb Media in writing in exceptional circumstances, it will be processed through Payfast to the original payment method used.

7. Non-payment and service control

In the event of non-payment of any outstanding fee, Edweb Media reserves the right to suspend or restrict services, including taking the website offline, disabling hosting, suspending email access and restricting administrative access to systems.

Services will only be restored once all outstanding balances are paid in full.

Website files, design work and setup will not be handed over while any balance remains outstanding, regardless of the type of fee owed.

8. User conduct

You agree not to use our services for unlawful purposes or engage in activities that may harm our services or reputation.

9. Intellectual property

All materials created by Edweb Media remain our property until full payment has been received. You may not reproduce or reuse any work without permission until ownership has transferred. Edweb Media reserves the right to display completed work in its portfolio and marketing materials unless otherwise agreed in writing.

10. Data and backups

While reasonable efforts may be made to maintain backups, Edweb Media does not guarantee the availability or recovery of any data. The client is responsible for maintaining their own backups.

10.1 Personal information we process for you

Where Edweb Media hosts or manages your website, forms, chat, shop or email, we process your customers' personal information on your behalf, as your operator under the Protection of Personal Information Act (POPIA). We process it only to provide the services you have asked for, keep it confidential, protect it with reasonable technical and organisational security measures, and tell you immediately if we have reason to believe it has been accessed or acquired by an unauthorised person. We use the service providers named in section 6 of our privacy policy to do this. You remain the responsible party for your customers' information and for your own privacy policy.

11. Disclaimers

11.1 Service provided as is

All services are provided as is without warranties of any kind.

11.2 No guarantees

We do not guarantee uninterrupted or error-free service.

11.3 No performance guarantees

We do not guarantee search rankings, traffic, leads or sales.

11.4 Third party services

We are not responsible for issues caused by third-party providers including hosting infrastructure, plugins or integrations.

11.5 Right to refuse service

Edweb Media reserves the right to refuse or terminate services if a client's activities are unlawful, unethical or harmful to our business.

12. Limitation of liability

To the fullest extent permitted by law, Edweb Media is not liable for indirect or consequential damages including loss of profits, data or business opportunities.

13. Indemnification

You agree to indemnify and hold Edweb Media harmless from any claims arising from your use of our services or violation of these Terms.

14. Governing law and country of domicile

These Terms are governed by the laws of the Republic of South Africa, and the courts of the Western Cape have jurisdiction. Edweb Media chooses South Africa as its country of domicile for the purposes of these Terms. Edweb Media (Pty) Ltd is a company based in Cape Town, Western Cape, South Africa.

15. Termination

We may terminate services immediately if these Terms are breached or if termination is required to protect our business.

16. General

If any part of these Terms is found to be unenforceable, the remaining sections remain valid. These Terms represent the full agreement between you and Edweb Media. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that the law does not allow to be excluded.

17. Company information and contact

Edweb Media (Pty) Ltd is a private company registered in South Africa with the Companies and Intellectual Property Commission (CIPC), registration number 2025/928202/07. Director: Edgar Eugen Ramsauer.

Physical address, which is also our address for the service of legal documents: 71 6th Avenue, Boston, Bellville, Cape Town, 7530, South Africa.

Email: info@edwebmedia.com. Phone: 084 620 4583. Website: edwebmedia.com.