Privacy policy.

At Edweb Media, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal data when you use our website (edwebmedia.com) or services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information.

1.1 Personal Information You Provide

When you fill out forms, contact us or use our services, we may collect:

• Name
• Email address
• Phone number
• Business name

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address (anonymised when required)
• Browser type and version
• Device type
• Pages visited and time spent on the site

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, track usage and provide personalised content. For more details, refer to Section 4.

1.4 Payment Information

When you make a payment, it is processed by our payment gateway, Payfast (Pty) Ltd. Your card details are entered directly on Payfast's secure checkout. Edweb Media does not collect, see or store your full card details. We receive confirmation of the payment together with your name and contact details so we can identify and manage your order or subscription.

2. How We Use Your Information

We use the information we collect for the following purposes: to provide and improve our services, to respond to your enquiries or requests, to personalise your experience on our website, to comply with legal obligations, and to analyse website performance and usage.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases.

3.1 Consent

When you provide data via forms or consent to cookies.

3.2 Contractual Obligations

To deliver the services you have requested.

3.3 Legal Compliance

To meet our legal obligations under applicable laws.

3.4 Legitimate Interests

For analytics, website improvement and ensuring security.

4. Cookies and Tracking

Cookies are small text files stored on your device to enhance your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: required for website functionality
• Performance Cookies: help us understand how visitors interact with the site
• Marketing Cookies: used for personalised advertising (only with your consent)

4.2 Managing Cookies

You can manage cookie preferences via the cookie banner or your browser settings. Disabling cookies may affect website functionality.

4.3 Third-Party Cookies

We may use trusted third-party services to understand site usage. These services may set their own cookies.

5. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data.

5.1 Access

Request a copy of the personal data we hold about you.

5.2 Correction

Request corrections to inaccurate or incomplete data.

5.3 Deletion

Request deletion of your personal data, subject to legal obligations.

5.4 Restriction

Request limits on how we process your data.

5.5 Objection

Object to processing based on legitimate interests.

5.6 Portability

Request your data in a structured, machine-readable format. To exercise these rights, please contact us at info@edwebmedia.com.

6. Data Sharing and Transfers

We do not sell, trade or rent your personal information to third parties. However, we may share data with the parties below.

6.1 Service Providers

To assist in hosting, analytics or email services.

6.2 Legal Authorities

When required by law or for legal protection.

6.3 Payment Processing

When you make a payment, we share the details needed to process it, such as your name, email address and the amount, with our payment gateway Payfast (Pty) Ltd. Payfast processes your card details securely on their own systems as a PCI DSS compliant payment service provider, under their own privacy policy, available at payfast.io.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration or disclosure. However, no online system can be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Revisions will be posted on this page with the updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.

Email: info@edwebmedia.com

Website: edwebmedia.com